Privacy Policy

1. Who we are

Able Scaffolding is a residential and commercial scaffolding contractor based in Bath, Somerset. We operate from 19 The Brow, Twerton, Bath BA2 1EA. You can contact us by phone on 07429 149629 or by email at info@ablescaffoldingbath.co.uk.

We are the data controller for the personal information we collect through this website. This policy explains what data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

We collect personal data only when you voluntarily provide it to us. This includes:

• Contact and enquiry data — your name, phone number, email address, and the details of your scaffolding enquiry when you submit our quote request form.
• Communication data — any messages or correspondence you send us by email, phone, or through the website.
• Technical data — your IP address, browser type, device type, pages visited, and time spent on the site, collected automatically via cookies and server logs.

We do not collect sensitive personal data (such as health information or financial details) through this website.

3. How we use your data

We use your personal data to:

• Respond to your quote requests and enquiries
• Provide and manage our scaffolding services
• Communicate with you about your project
• Improve our website and services
• Comply with legal obligations

Our lawful bases for processing are:

• Contract — processing is necessary to take steps at your request prior to entering a contract, or to perform a contract with you.
• Legitimate interests — we have a legitimate interest in operating and improving our business, provided this does not override your rights.
• Legal obligation — where we are required to process data to comply with the law.

4. Cookies

This website uses cookies — small text files stored on your device. We use the following types:

• Strictly necessary cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — help us understand how visitors use the site (e.g. pages visited, time on site). We use these only with your consent.

When you first visit the site, you will be asked to accept or decline non-essential cookies. You can change your preferences at any time by clearing your browser cookies and revisiting the site.

5. Who we share your data with

We do not sell, rent, or trade your personal data. We may share it with:

• Service providers — trusted third parties who help us operate the website and deliver our services (e.g. email delivery, website hosting). They are contractually bound to process data only on our instructions.
• Legal authorities — where required by law, court order, or to protect the rights and safety of others.

6. How long we keep your data

We retain enquiry and contact data for up to 3 years from the date of last contact, unless a longer retention period is required by law (for example, for accounting or contractual records). Technical and analytics data is retained for up to 26 months. After these periods, data is securely deleted or anonymised.

7. Your rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — ask us to delete your data where there is no compelling reason to continue processing it.
• Right to restrict processing — ask us to limit how we use your data in certain circumstances.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data lawfully.

8. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal data is restricted to staff who need it to carry out their duties.

9. International transfers

We do not routinely transfer your personal data outside the United Kingdom. Where any third-party service provider processes data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically. Continued use of the website after any changes constitutes acceptance of the updated policy.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: